Delete your account and data

Last updated: 11 October 2026

You can delete your Tessera account at any time, in the app or by email. This page explains how, what is erased, and what you need to do separately if you have a subscription.

Delete your account in the app

1. Open Tessera and go to Settings.
2. Tap Delete account.
3. If you have a Google Play subscription, the app reminds you that deleting your account does not cancel it. You can open Manage subscription from there.
4. Read the confirmation and confirm. This cannot be undone.

If the deletion can't be completed (for example you're offline), the app tells you, nothing is deleted and you stay signed in. Check your connection and try again.

Can't use the app? Ask us by email

If you can't open the app, or you've already uninstalled it, emailhello@tessera-notes.com and ask us to delete your account. Write from the email address linked to your Google or Apple sign-in so we can match the request to your account. We'll respond within one month.

What is deleted

• Your account and the sign-in details we received from Google or Apple (your provider user ID, email address and name).
• The encrypted copy of your notes in the cloud, including encrypted attachments, if you used Pro sync.
• Your devices and their keys: all your devices are signed out, and the encryption key material held on our servers is removed.
• On the phone you delete from: the notes, attachments and keys stored on it. Notes on the Free plan only ever exist on your device, so deleting from the app erases them too.
• Your Apple sign-in token, if you signed in with Apple: we ask Apple to revoke it.

Because your notes are end-to-end encrypted, we can't read them and can't restore them after deletion. Other phones where you used Tessera keep their own local copies until you remove the app or delete them there.

What we keep

• Billing event records. Records of subscription events are kept indefinitely for financial and tax records. They carry an internal identifier that is no longer connected to any account data, because the account record is deleted.
• A deletion record. Security log entries are kept without any link to you; they hold only a one-way hash of your internal account ID to show that a deletion took place.

How long it takes

Your account is closed and signed out at once. The remaining data is normally erased automatically within about 30 minutes. If an external service (storage or Apple) is unavailable, it can take up to 7 days, as the erasure is retried until it succeeds. Copies in our encrypted backups are removed as the backups rotate, within up to 30 days.

Held by other services

Some records are held by other services under their own retention policies. Google Play and our subscription provider (RevenueCat) keep their own purchase records, and our email provider keeps delivery logs of service emails for a limited time. Deleting your account does not cancel your Google Play subscription.

Your subscription

Deleting your account does not cancel your Google Play subscription. Cancel it in Google Play first, or you may keep being charged: open Google Play, go to Payments & subscriptions > Subscriptions, choose Tessera and tap Cancel subscription.

More about how we handle data is in our privacy policy.